User agreement

Terms of use

This user agreement (hereinafter referred to as the "Agreement") governs the operation of this site (hereinafter referred to as the "Site"), determines the conditions for the use of materials and services of the Site.

The Site Administrator indicates information about himself, as well as contact information for feedback on the Site.

This Agreement is a public offer in accordance with the current legislation of Thailand. The performance of conclusive actions by individuals or legal entities (hereinafter referred to as the “User”) aimed at using the Site is considered the unconditional acceptance (acceptance) of this Agreement. The User hereby confirms that the acceptance of the Agreement is tantamount to signing and concluding the Agreement on the terms set forth in this Agreement.

Website Terms of Use

  1. The use of any materials and services of the Site is regulated by the norms of the current legislation of the Russian Federation. The materials and services of the Site are intended solely for legitimate use.
  2. The user has the right at his own discretion to get acquainted with the materials of the site and the services of the Site, order and purchase goods and / or services offered on the Site.
  3. The User agrees to use the Site without violating the property and / or non-property rights of third parties, as well as the prohibitions and restrictions established by applicable law, including without limitation: copyright and related rights, trademark rights, service marks and appellations of origin, rights to industrial designs, the right to use images of people, as well as any actions that lead or may lead to disruption of the normal operation of the Site and the services of the Site, in particular using programs for the intruder CTBA or attempts to interfere with the normal functioning of the process Site.
  4. Using the materials of the Site without the consent of the copyright holder is not allowed. For the legitimate use of the materials of the Site, the consent of the Site Administrator or the copyright holder of the materials is necessary.
  5. If there is a technical possibility, the User has the right to leave comments and other entries on the Site. The user guarantees that comments or other entries do not violate applicable law, do not contain illegal, obscene, libelous, defamatory, threatening, pornographic, hostile material, as well as containing harassment and signs of racial or ethnic discrimination, calling for the commission of actions that may be qualified as criminal offenses, as well as being considered unacceptable for other reasons, materials promoting the cult of violence and cruelty, ma Terials containing foul language. The Site Administration is not obligated to conduct preliminary moderation of materials and records on the Site by Users. For comments and entries on the Site left by the User, the User is responsible independently and in full.
  6. The Site Administrator is not responsible for the visit and use by the User of external resources, links to which may be contained on the Site, the User clicks on the links contained on the Site to external resources, at his discretion, at his own risk.
  7. The User agrees that the Site Administration is not liable to the User in connection with any possible or resulting losses or losses associated with any content of the Site, goods or services available on the Site or received through external sites or resources, or other contacts of the User, into which he entered using information posted on the Site or links to external resources.
  8. The provision in any form (registration on the Site, the implementation of orders, subscription to advertising mailings, etc.) of your personal data to the Site Administration, the User agrees to the processing of personal data by the Site Administration in accordance with the Federal Law "On Personal Data" dated July 27.07.2006, 152 No. XNUMX-FZ. The processing of the User’s personal data is regulated by the current legislation of the Russian Federation and the Privacy Policy of the Site.
  9. The Site Administrator has the right at any time to unilaterally, without any notification to the User, change the content of the Site, as well as change the terms of this Agreement. Such changes shall enter into force upon posting a new version of the Agreement on this page. The current version of the Agreement is always located on this page. In order to avoid disputes over changes to the Agreement, the Site Administrator recommends periodically familiarizing yourself with the contents of the Agreement located on this page. If the User disagrees with the changes made, he is obliged to refuse to use the Site.
  10. The Site Administrator has the right to unilaterally restrict the User’s access to the Site, if it is reasonably assumed that the User is conducting illegal activities. In addition, the administrator has the right to delete User materials at the request of authorized state authorities or interested parties if these materials violate applicable law or the rights of third parties.
  11. The Site Administrator and User are responsible for non-fulfillment or improper performance of their obligations in accordance with the Agreement and the current legislation of the Russian Federation. The Site Administrator is not responsible for technical interruptions in the operation of the Site, however, the Site Administrator agrees to take all reasonable measures to prevent such interruptions.
  12. All possible disputes arising from this Agreement or related to it shall be resolved in accordance with the current legislation of the Russian Federation.
  13. All data posted or posted on this Site is located on equipment located on the territory of the Russian Federation.
  14. The administrator has the right to terminate the operation of the Site, as well as partially or completely terminate access to the site until the completion of the necessary maintenance and (or) modernization of the Site.
  15. By taking actions to accept this Agreement (offer), the User guarantees that he is familiar with, agrees, fully and unconditionally accepts all the terms of the Agreement as a whole, and undertakes to comply with them.

1. General Provisions

1-a. This Agreement is a public offer and governs the procedure for the User booking the Contractor's services. An unconditional acceptance of the terms of this Offer is considered the Order of the service by the User on the Site.
1-b. The text of the Agreement is posted on the corresponding page of the Site The Agreement comes into force from the moment the User clicks the Order button in the Service order form and continues to be valid for the entire period of time until the end of the execution of this Service.
1-in. Using the Services of the Site or taking advantage of any of its functional capabilities, the User thereby expresses his unconditional agreement with all the terms of this Agreement and all other conditions stipulated on the pages of the Site, undertaking to comply with them and, in case of disagreement with any of the conditions, to stop using the Site.
1 g By accepting the terms of this Agreement, the User confirms and agrees that the description of the Services is for informational and exploratory purposes only, it may change due to changes in conditions, local laws, pricing, to improve the quality of service and is not a guide to action.

2. Pricing policy

The site administration in matters of pricing is guided by the current legislation of the Kingdom of Thailand, as well as the tariffs offered by competitors.
In our country, free competition is welcomed among legally operating organizations and individuals. And besides - the concept of "Minimum selling price" is not regulated. The service provider can only recommend and not control prices. Until the opposite is officially agreed, the following rules apply on the site:

2.1. Prices for all excursions and services - are formed taking into account the automatic monitoring of similar offers on competing resources and are set equal to the lowest price for a particular excursion or service among those identified on the Internet. In the case of exclusivity of the excursion or service, the formation of prices for it remains at the personal discretion of the site administrator.
2.2. The site has a system for collecting data on offers at lower prices. If the user finds on any similar site the price for a completely identical service lower than that presented here, the user has the right to notify the administrator, any of the moderators, or the manager on call. If the offer is valid and completely identical, a discount of 50 baht is made on the specified excursion or service from the price offered by the competitor.
2.3. Claims from performers or other interested parties regarding the prices for excursions and services added to the site by the administrator, moderators or other users are not considered.
2.4. Appealing prices on the site through third parties is impossible. In contentious situations, the sole decision is always up to the site administrator. Which focuses in its work exclusively on local legislation and common sense.

3. Subject of the Agreement
3-a. The subject of this Agreement is the provision of user access to the Site Services.
3-b The user of the Site is provided with free of charge any information that is publicly available on the pages of the Site.
3-in. The services of the Site and the Contractor are paid in the manner specified in the section on the Service, or by agreement of the parties in the process of placing the Order.

4. Order of Services
4-a. The content of the Site contains the names of the Services and their description. The user must select a Service (or several Services), fill out and submit the Order form for each Service separately.
4-b. To ensure the correct execution of the Order, by default, the following information is mandatory for entering the Order form:
- date of provision of the Service;
- number of adult guests;
- name of the hotel, condominium, guesthouse or other place where guests will be collected on the day and time of departure when performing the Service;
- email address (e-mail).

4-in. If necessary, in the Order form there may be additional items to fill in:
- travel time (with a flexible schedule of trips);
- a kind of program (if there are several options);
- the number of children of a certain age and / or height;
- the number of babies, that is, children of a certain age and / or height;
- room number (usually when guests do not have a mobile phone);
- phone number, WhatsApp, Viber;
- destination;
- passport data;
- the preferred method of payment for the Service;
- Additional Information;
- wishes.

4 g The Site Administrator strongly recommends filling out all the lines in the Order form to avoid errors in the work of the Contractor and to save time for the User and the Administrator.5. User information support
5-a. The User voluntarily agrees that the Site Administrator will inform him of all actions related to the Booking of Services, including the status of the Order, as well as other events of any nature related to the ordered Service.
5 B. The User gives voluntary consent to inform him by sending a notification by e-mail (e-mail) specified by the User when ordering the Services on the Site, and / or SMS notification to the User’s mobile phone number, and / or WhatsApp, Viber, Telegram, Line specified by the User when ordering Services on the Site.
5-in. The Site Administrator is not responsible for delays, failures, incorrect or untimely delivery, deletion or inadequacy of any notifications from the User. At the same time, the Site Administrator reserves the right to re-send any type of notification if the User does not receive the previous notification and / or hardware signals indicating this.
5th The user can ask all questions about information support at any time of the day by calling the hotline indicated on the Site, via the e-mail address indicated on the Site, through the service of the Consulting Online Site, on a blog or by WhatsApp, Viber indicated on the Site.

6. Rights and obligations of the parties

6-a. The user must:
6-a-1. When booking the Contractor's Services - provide information that is true to the extent that is provided for by the Order form or agreed upon by the Site Administrator. The user agrees with the need to keep this information up to date and promptly (at least 24 hours before the execution of the ordered Service) inform the Site Administrator in any way in case of changes.
6-a-2. Provide upon request of the Site Administrator additional information that is directly related to the provided Site Services.
6-a-3. Observe copyright when using any materials of the Site.
6-a-4. The User agrees that the Site is an Internet resource managed exclusively from the territory of the Kingdom of Thailand. The Site Administrator in his work focuses only on local legislation without regard to the laws of any other states.
6-a-5. Do not leave comments, text records, graphic, audio and video files, active / inactive links to the Site that are advertising in nature of any third-party resources. If such content is found, it must be deleted by the Site Administrator, and its author gets a ban.
6-a-6. Do not leave comments, text recordings, graphic, audio and video files, active / inactive links to the Site, which conflict with the requirements of the laws of the Kingdom of Thailand, as well as generally accepted standards of morality. If such content is found, it must be deleted by the Site Administrator, and its author gets a ban.

6-b The user agrees not to use the Site Services with the aim of:
6-b-1. Impersonate another person or representative of an organization and / or community without sufficient rights, including a representative of the Contractor. If it is discovered that the site user is impersonating a representative of a travel company (including a foreign one), a ban will be applied regardless of the goals pursued by the user. Upon detection of the fact of registration on the website of a representative of a travel company impersonating an ordinary user, a ban will be applied regardless of the goals pursued by such a user.
6-b-2. Motivation to commit unlawful acts, as well as assistance to persons whose actions are aimed at violating the restrictions and prohibitions in force in the Kingdom of Thailand.
6-b-3. Collection, processing and storage of personal data, information on the privacy of any persons and other information protected by law.
6-b-4. Violations of the normal operation of the Site (spam of any nature, DDoS attacks, etc.).
If a fact of third-party interference in the operation of the Site and / or related Internet resources and / or means of communication is detected, information about the violation / attempted violation is recorded and transmitted to the security forces for further investigation.
6-b-5. Violations of the rights of minors and / or harm to them in any form.
6-b-6. Violations of local and international law.
6-b-7. Sales and resale of the Services posted on the Site.

6-in. The user has the right to:
6-in-1. Around-the-clock access to the use of the Site Content open for general access (except for the time of maintenance work).
6-in-2. Round-the-clock access to the Site Services (excluding the time of maintenance work).
6-in-3. Make suggestions on changing the functionality of the Site. Proposals are made in free form via the blog or via the hotline, e-mail, WhatsApp, Viber indicated on the Site.6-in-4. To receive information about the Site Services, the procedure for their Booking, payment and use by sending a question to the customer support site of the Consulting Online site, via the blog or by using the telephone numbers indicated on the Site: hotline, e-mail, WhatsApp, Viber.
6-for-5. Use the Site for the purposes and procedure provided for in the Agreement and not prohibited by the laws of the Kingdom of Thailand.
6th The user is prohibited from:
6-g-1. Disrupt the proper functioning of the Site in any way.
6-g-2. Use any devices, programs, procedures, algorithms and methods, automatic devices or manual processes for accessing, acquiring, copying or tracking Site Content that is not publicly available.
6-g-3. Unauthorized access / attempts to access the Site control panel, any other systems or resources associated with this Site and located on password protected pages.
6-g-4. By any means bypass the navigation structure of the Site to obtain or attempt to obtain any information, documents or materials by any means that are not represented by the public services of the Site.
6-g-5. Track / try to track any information about any other User of the Site.
6-g-6. Violate / attempt to violate the security system and authorization on the Site or on any resource related to the Site.
6-g-7. Use / attempt to use the Site and / or its Content for any purposes prohibited by the laws of the Kingdom of Thailand, as well as incite any illegal activity or other activity that violates the rights of the Site Administrator or other persons.

6-d The Site Administrator is obliged:
6-d-1. Ensure round-the-clock uninterrupted access of the User to the Site, its Services and Products (with the exception of the time for maintenance work).
6-d-2. Ensure the safety and confidentiality of the User data that he left on the Site when ordering the Service.
6-d-3. Ensure the completeness and relevance of information on the Services provided, as well as their tariffs.
6-d-4. Timely process Orders and inform the User about their status. The time from the moment the User sends the Order to the receipt of a message about the status of the Order cannot exceed 7 hours (although most often the answer is received within 5-10 minutes).
6-d-5. Be available around the clock on the telephone hotline indicated on the Site: + 66-838-383-539.
6-d-6. Check the content of the Site and the comments of Users for compliance with the applicable laws of the Kingdom of Thailand, generally accepted standards of morality and morality, and timely eliminate identified violations.
6-d-7. In case of changes in the tariffs for the Service up or down by the Contractor, provide it to the User at the tariffs that were in force at the time the User sent the Order for the provision of the Service.

6th The Site Administrator has the right:
6th-1. Restrict access to the Site in case the User violates the terms of this Agreement.
6th-2. If there is no prepayment for the Service ordered by the User, refuse to provide the Service to the User if the User has provided incorrect information and / or the Site Administrator has serious reasons to believe that the information provided by the User is incomplete and / or false:

Erroneous / false indication in the Order form of the name of the hotel, condominium, apartment or other place of temporary / permanent residence, from where the departure for the execution of the Service should be carried out together with the inability to contact the User to clarify the information;
If it turns out that the User specified the wrong e-mail, WhatsApp or Viber in the order form, regardless of the reason for providing erroneous information;
Failure to indicate the room / apartment number in the Order form along with the failure to provide other contact information, as well as in the event the Site Administrator finds out that there is no room / apartment with the indicated number in the hotel / condominium / apartments declared by the User.
The mobile phone number indicated in the Order form is invalid, does not work, is outside the network coverage area less than 12 hours before the start of execution of the Order.
WhatsApp, Viber or e-mail specified in the Order form does not exist, and is also not viewed by the User with a lead time of 12 hours before the start of the execution of the Order.
6th-3. Change the Content (content) of the Site and its interface without written notification to the User.
6th-4. Change the cost of the Service until the user is sent a confirmation of the status of the Order made for this Service.

7. Payment procedure, money back guarantee
7-a. Payment for the Services is made by the User according to the information provided by the Site Administrator, as well as posted on the Site in the description section of a specific Service, through the payment system service selected by the User: PayPal or Yandex Money, as well as at the company’s office or the driver / driver of the Contractor when boarding the transport on the day performance of the Service if it is provided for by the Rules for Booking the Service.
7-b The Site Administrator has the right to change the order and terms of payment for the Services ordered by the User with prior written notification of the User in case of changes to the payment acceptance rules by the Contractor.
7th c. In case of the User’s refusal from the Service, the Site Administrator guarantees a partial or full refund of money for the Service only if the money has been paid through the PayPal or Yandex Money service to the account of the Site Administrator, or the payment has been made at the company’s office located at the address indicated on the Site. Refunds are made to the details from which the funds were transferred, or in the manner agreed by the parties. The Site Administrator is not responsible for making payments on third-party resources, advertising of which on a reimbursable basis is placed on the pages of the Site.
7th Refunds are made in full if the User refuses the Service at least 48 hours before the start of the execution of the Service.
7-d If the User refuses the Service 48 to 24 hours before the start of the execution of the Service, the funds shall be refunded in the amount of 50% of the amount deposited.
7th If the User refuses the Service less than 24 hours before the start of the execution of the Service, funds are not refundable.
7th If the Services are paid directly to the Contractor (driver / guide / to the cash desk on the day the service is performed or in advance), the refund is made by the Contractor.
7th In case of User’s refusal from the Service due to illness, 100% of its cost is returned upon provision of a medical certificate (photocopies by e-mail or in another way, or in person).
7th. A delay of more than 15 minutes by the time the Service is provided, as well as any of the excursion stops, is considered a refusal from the Service. The cost of the Service is not refundable, claims are not accepted.
7-k. Clients in a state of alcoholic and / or drug intoxication by decision of the guide and / or driver and / or personnel of the Contractor may not be allowed on Services of any category. The cost of the Service is not refundable, claims are not accepted.

8. Intellectual rights

8-a. All Content posted on the Site of the following types: descriptions, texts, articles, documents, programs, video and audio recordings are the objects of exclusive rights of the Site Administrator and other copyright holders, all rights to these objects are protected.
8-b Except as otherwise provided in this Agreement, as well as applicable laws of the Kingdom of Thailand, no Content may be copied (reproduced), processed, distributed, displayed in a frame, published, downloaded, transmitted, sold or otherwise used in whole or in part without prior permission of the copyright holder , except in cases where the copyright holder expressly agreed to the free use of the Content by any person.
8-in. Any use of the Site or Content, except as permitted by this Agreement, or in the case of the express consent of the copyright holder to such use, is strictly prohibited.
8th Unless otherwise expressly established in this Agreement, nothing in this Agreement may be considered as a transfer of exclusive rights to Content.
8-d Pay attention to the following rule of the Thai-Online resource with photographic materials. The rules of the site allow downloading photos by any registered users, in unlimited quantities per day. For example, for reviews and photo reports on the forum. But with the mandatory consideration of the following:

The logo of the site (watermark) is automatically affixed to all photos and claims about this are not accepted;
Photos are larger than allowed by the resource software - cannot be downloaded and will be automatically rejected or cropped to the maximum allowable size;
The administrator of the Thai-Online website does not bear any responsibility for the nature of the downloaded photo materials, including their source and copyright. Claims are not accepted. However, the administrator reserves the right to remove photographs of non-thematic or clearly provocative content (for example, political, advertising or pornographic materials). Photographic materials with obvious violations will be deleted upon their discovery;
Uploading photos to the Thai-Online website that already have a logo (watermark) of another organization is strongly discouraged. The site administration has the right to delete photographs with the specified violation, if the logo is advertising in nature, or it is located in such a way that overlaps the logo of the Thai-Online website;
Downloading photographic materials from the site is allowed to all users, for any purpose, in unlimited quantities. The same applies to saving photos appearing in search results. It is only necessary to consider the presence of the Thai-Online website logo (watermark) in the center of each photo uploaded to the site. Removing the watermark from the downloaded photo materials, as well as closing it by applying another logo, their further publication on any resources and for any purpose is not prohibited, a link to these photo materials is not required.

9. Personal data

9-a. By filling out the Services Order form, the User confirms that he voluntarily transfers his personal data for processing by the Site Administrator and agrees to their processing. The user agrees to the processing of the following personal data:
data valid at the time of ordering a foreign passport;
mobile phone;
WhatsApp number, Viber, email address.
9-b The User’s personal data is processed by the Site Administrator in the manner prescribed by this Agreement for the entire duration of the Agreement and is stored for 5 (five) years from the date of its termination.
9th c. The User agrees to the processing of his personal data (including processing using automation tools) and transfer (including cross-border) to any third parties at the choice of the Site Administrator in order to use it in the interests of the User when providing the User with Technical Support Services, as well as ( in anonymous form) for statistical, marketing and other purposes.
9th The user agrees that the information specified by him in certain cases can be provided to authorized state bodies in accordance with the current local legislation (such cases include the enforcement of the Law, the prevention of fraud or an impending crime, or the safety of the Site).
9-d The user has the right at any time to withdraw his consent to the collection, processing, storage and transfer of his Personal data. In this case, this Agreement is canceled due to the inability of the Site Administrator to ensure the proper execution of the Service.
9th The Site Administrator takes all necessary measures to protect the confidentiality of Users personal data from unauthorized access, alteration, disclosure or destruction. Provides ongoing verification of data collection, storage, processing and security processes. Provides physical data security by preventing unauthorized access to technical systems that support the operation of the Site, including those in which the User stores personal data.
Access to personal data is provided exclusively to those employees of the Contractor who need them to perform duties related to the provision of the Services to the User, as well as the operation of the Site and related resources. These persons are bound by the Site Administrator to maintain confidentiality obligations and may be punished, including termination of the contract and prosecution if they violate these obligations.

10. Responsibility of the parties

10-a. The use of any materials of the Site for commercial and other purposes not related to personal use without the consent of the copyright holder is not allowed.
10-b The content of the Site may contain links to external resources. The Site Administrator is not responsible for the availability of these resources and for their Content, as well as for any consequences associated with the use of the Content of these resources by the User.
10-in. The Site Administrator is not responsible for the loss and / or corruption of data resulting from a violation by the User of the provisions of this Agreement, as well as improper access and / or use of the Services on the Site.
10 g In case of violation by the User of any of the provisions of this Agreement, the Site Administrator has the right to suspend, restrict or completely close access to any of the sections and / or Services of the Site at any time while notifying the User about the bath, without bearing responsibility for harm that may be caused to the user.

11. Other conditions

11-a. In the event of a force majeure situation, namely: natural disasters, fire, floods, Internet disconnection by the provider, server crashes, power outages from the utilities, earthquake, hostilities, government regulations and other circumstances that arose and did not depending on the will of the Parties, when the Parties could not foresee them or prevent their advance, the Site Administrator does not guarantee the safety of information, as well as the uninterrupted operation of the resource.
11-b The Site Administrator reserves the right to modify or supplement this Agreement unilaterally.
11th c. The Site Administrator recommends that persons under 18 years of age refrain from accessing the Site Services. Responsibility for the actions of minors, including their purchase of the Services on the Site, lies with the legal representatives of minors.